Are you having system stability issues? We know that it is important to get your network up and running quickly. Your work depends on your network, and we want to make sure that you minimize downtime. Time spent with a network that is down is money and productivity lost. We offer contracts with a 4 hour response time 24/7/365 for our clients to ensure that downtime is kept to a minimum.
What do you define as an emergency?
While this does vary client to client as everyone has different needs. We can define what is an emergency to your business when we have our inital meeting. We do have some standard issues we define as an emergency that take top priority when it occurs. Here are some examples of ones that are universal:
- Systems are down as a result of a crash or power issue
- Internet is down
- Alarms coming from server room area
- Inability to access a production system for any reason
How are emergencies handled?
Our team has someone on call at all times to respond to emergency tickets (or calls) as they come in. A ticket is logged into our web based ticketing system (pictured on the left) and someone gets to work on the issue as soon as possible.
In our years of business, we have never failed to have a technician working on a critical issue within that four hour window. That is not going to change and we will continue to provide the services you need to stay online.
GET A FREE CONSULTATION
Our process has been streamlined and can be provided at a time that is convenient for you. When you need your computer systems audited or supported, call us. We will have you up and running in no time.