Many organizations still rely on their in-house IT team to provide services that are critical to business success. As a result, it is imperative to adopt IT service management (ITSM) best practices to meet modern IT operations’ increasing demands.
By definition, ITSM is the process of designing, delivering, implementing, and managing information technology services for all end users (employees, the business itself, and customers) in a manner that satisfies the user needs and business objectives.
Here are the reasons why IT teams adopt ITSM as a guide for their operations.
1. Align IT Operations With Business Goals
One of the best advantages of ITSM is that it encourages business leaders and IT experts to work towards common goals. Traditionally, IT teams focus on tackling technical challenges while business leaders focus on products, services, customers, sales, and profit.
IT service management ensures that IT services are delivered to meet business goals. It enhances constant communication and fosters a strong commitment to efficient service delivery.
2. Reduce IT Costs
ITSM makes it easy to reduce the operational and overhead costs of IT. Without ITSM best practices, it is easy to pay for software you don’t need or increase service costs. Since ITSM enforces strategic design and implementation, you must have a budget and work toward reducing costs with every decision you make.
3. Improve Quality of Service
ITSM has a direct impact on the quality of service. Since the IT network will continuously be operating at its optimum level, it will always allow all customers to have a smooth user experience.
The service-level management aspect of ITSM allows you to understand customers’ expectations and how you can act to provide what they want.
4. Reduce or Eliminate Service Disruptions
The change management component of ITSM focuses on stopping all service outages and fixing them as soon as possible if they occur. This includes minor upgrades like applying software patches and major tasks like upgrading operating systems across the whole company.
In ITSM, there’s a strong emphasis on preventing downtimes because a minor service disruption can cause a significant loss of revenue.
5. Continuous Service Improvement
ITSM facilitates continuous monitoring of the IT service to see if it is meeting organizational goals. Each time you look back to evaluate your performance, you will find ways to do things better. This will eventually lead to a better quality of IT services and improvement in overall customer service delivery.
6. Provide Competitive Advantage
Rapid advancement in technology gives customers a wide range of options. So, if they are unhappy about a particular service, they can quickly switch to another service provider.
However, with efficient IT service management, it is possible to continue improving customer service. As a result, the satisfied clients will stay with the business and start serving as the company’s evangelists.
Get Started with IT Service Management
At Garden State Computing, we apply the principles of ITSM to provide efficient IT services to our customers. Contact us today at 973-636-7350 to book a free consultation and start reaping the benefits of ITSM in your business.