Information technology is the engine used to drive virtually all 21st-century businesses. IT helps business owners provide more efficient services and reach out to a global audience from production to marketing. However, the growing complexity of technology affects the way IT management and planning are handled today. Poorly managed IT will result in tons of redundant applications, data silos, inefficient use of resources, and pre-occupation with mundane tasks that don’t help you achieve business goals.
The truth is that on-site IT staff can’t keep up with the pace of changes in the complex IT environment. In many cases, the tasks involved in IT management are seldom performed by in-house staff. Most of them have to spend so much time quenching “fires” that they don’t have enough time to think strategically and proactively to implement effective preventive measures.
There are many advantages of outsourcing IT management to a managed service provider (MSP), and they include:
1. Access to Professional and Strategic IT Management
Having a single IT professional or a small team of techies will limit your access to strategic knowledge.
On the other hand, working with an MSP with a complete team of IT professionals, who are specialists in their field, will dramatically improve your efficiency. You will have the strategies to put out “fires” and also prevent them from reoccurring.
A reliable MSP can help you plan a detailed IT strategy and implement it successfully.
2. Lower IT Costs
Outsourcing your IT management to an MSP costs less than maintaining a competent IT team in your company. You will save money for the following reasons:
- A service level agreement will help you choose the services you need and increase them as your business grows.
- You only pay a single monthly fee to your MSP
- There’s no need to pay wages, taxes, and benefits to in-house IT staff
- You reduce costs by preventing most IT issues rather than reacting to them.
- Managed services allow you to take advantage of cloud-based services that are more cost-effective than maintaining in-house hardware.
3. Access to Certified and Experienced IT Specialists
A reputable MSP will employ certified technicians and train them to offer top-notch service to clients. They serve as an extension of your workforce, providing the exact type of expertise you need without delay.
This means that if your company needs a competent system administrator’s services, you can get one from the pool of system administrators in the MSP’s team. You may even make a contract for any IT professional’s services you need to solve specific problems in your business.
4. Efficient Customer Service
Some business owners feel that keeping an IT staff is the only way to get a prompt response when an IT issue occurs. This may be true for minor issues.
However, MSPs engage the expertise of multiple professionals. As a result, you get the most qualified person to solve your issue for you. The help desk is open 24/7 for routing tickets to the most appropriate IT experts. This system ensures that you receive the best customer service possible.
5. Quick Implementation of New Innovations
An MSP with adequate staffing will have competent hands to begin and complete new tech projects on schedule. Experience has shown that most in-house teams find it difficult to manage the execution of new projects and still handle day-to-day IT maintenance.
Your new projects will be completed efficiently if you work with a project implementation team delegated by your MSP.
Get Expert IT Management for Your Business
Contact the IT specialists at Garden State Computing to discuss your needs. We’ll offer you a free consultation if you call us at 973-636-7350 today.